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Customer Service Representative
vor 2 Monaten
About the Role
Bio-Techne is a leading supplier of life science products to the research industry, with a strong presence in Europe. We are seeking a highly motivated and customer-focused individual to join our Customer Services team in Wiesbaden, Germany.
Key Responsibilities
- Provide exceptional customer service to key stakeholders, from initial contact to aftersales support.
- Process sales orders accurately and efficiently, ensuring minimal errors.
- Raise customer quotations, proformas, and coordinate stock returns as required.
- Work closely with internal departments to deliver a great customer experience.
- Manage non-technical complaints and difficult situations.
- Ensure customer database is regularly updated and all information logged.
- Deliver exceptional customer service at every point of contact.
Requirements
- General Education exam passes in English and Maths.
- Experience in a customer-focused environment.
- Fluent written and spoken English and German.
- Excellent IT skills, including experience with ERP/CRM platforms.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
About Bio-Techne
Bio-Techne is committed to product quality, customer satisfaction, and continuous improvement. We strive to minimize our environmental impact and conserve natural resources.
