Customer Service Representative, Wiesbaden
vor 2 Wochen
About the Role
The Customer Services team at Bio-Techne plays a key role in delivering exceptional customer service to business stakeholders. As a Customer Service Representative, you will be the point of contact for incoming sales enquiries and will process sales orders in an accurate and efficient manner.
Key Responsibilities
- Be the point of contact for incoming sales enquiries by telephone, email, and live-chat
- Process sales orders received by email, telephone order, postal orders, and e-commerce
- Raise customer quotations, proformas, and coordinate stock returns where required
- Provide excellent customer service support by working closely with other internal departments
- Effectively provide customers with answers to order queries or offer solutions
- Manage non-technical complaints and backorder processes
- Manage new account processes and documentation
- Ensure customer databases are regularly updated and all information logged
- Ensure after-sales care and order follow-up is carried out to deliver a great customer experience
Requirements
- General Education exam passes in English and Maths
- Experience of working in a customer-focused environment
- Fluent written and spoken English and German
- Excellent IT skills, including experience of working with ERP/CRM platforms
Personal Qualities
- Ability to demonstrate a passion for customer service
- Excellent telephone manner
- Exceptional attention to detail, time management, and organizational skills
- Excellent written and verbal communication skills
- Ability to perform a wide variety of tasks and multi-task efficiently
About Bio-Techne
Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary, and Czech Republic.
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