Customer Service Representative
vor 4 Wochen
At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. As a Customer Service Representative, you will play a crucial role in providing administrative sales and service support to our customers.
Key responsibilities include:
- Maintaining customer service records and client details on the company database
- Inputting orders onto the database and completing all associated tasks
- Handling order amendments and ensuring close co-operation between OI and internal and external customers
- Actively exploring ways to meet customer requirements and improve customer relations
- Representing the customer's perspective and raising internal purchase orders as required
- Maintaining schedule planners and allocating engineer jobs
- Organising customer training and maintaining accurate records
- Supporting the logistics department with product import and export
Requirements include:
- A relevant degree or qualification in business administration
- Good knowledge of German and English in both writing and verbal
- Good communication skills and the ability to build working relationships with internal and external customers
- Good analytical and multitasking skills, with data-driven thinking
- Organised administrative/reporting skills and proficient PC skills
We value our employees and offer a range of perks and benefits, including a competitive starting salary, opportunities for career development, and a healthy work-life balance.
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