Customer Service Representative

vor 4 Wochen


Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. As a Customer Service Representative, you will play a crucial role in providing administrative sales and service support to our customers.

Key responsibilities include:

  • Maintaining customer service records and client details on the company database
  • Inputting orders onto the database and completing all associated tasks
  • Handling order amendments and ensuring close co-operation between OI and internal and external customers
  • Actively exploring ways to meet customer requirements and improve customer relations
  • Representing the customer's perspective and raising internal purchase orders as required
  • Maintaining schedule planners and allocating engineer jobs
  • Organising customer training and maintaining accurate records
  • Supporting the logistics department with product import and export

Requirements include:

  • A relevant degree or qualification in business administration
  • Good knowledge of German and English in both writing and verbal
  • Good communication skills and the ability to build working relationships with internal and external customers
  • Good analytical and multitasking skills, with data-driven thinking
  • Organised administrative/reporting skills and proficient PC skills

We value our employees and offer a range of perks and benefits, including a competitive starting salary, opportunities for career development, and a healthy work-life balance.



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