Senior Operations Specialist

vor 3 Wochen


Mülheim, Nordrhein-Westfalen, Deutschland ALDI International Services SE & Co. oHG Vollzeit
Operational Excellence for Global Business Partner Management

As a key member of our ALDI International Services SE & Co. oHG team, you will play a vital role in ensuring the operational stability and efficiency of our Business Partner Management solution.

Key Responsibilities
  • Coordinate the diagnosis and resolution of major incidents to minimize downtime and ensure business continuity
  • Identify and mitigate risks that impact operational stability, proposing corrective measures to the product owner and team
  • Enhance transparency on technical debt, ensuring regular resolution to prevent product quality issues
  • Act as the first point of contact for operational stability and improvement topics, participating in communities of practice or chapter events
  • Monitor operational KPIs, analyzing data with the product team to drive improvements
Requirements
  • Proven experience with SAP S/4HANA and SAP Ariba
  • Strong understanding of ITSM processes and best practices
  • General knowledge of enterprise-class IT architecture and system landscapes
  • In-depth knowledge of ITIL frameworks, especially service transition and service operation practices
  • Excellent risk analysis and risk assessment skills
  • Expertise in operations and maintenance concepts, tools (ServiceNow and Jira) and methodologies

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