Customer Support Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Enphase Vollzeit
About Enphase Energy

Enphase Energy is a global leader in the development and manufacturing of solar energy solutions. Our innovative products and technologies enable individuals and businesses to harness the power of the sun and reduce their reliance on fossil fuels.

Job Summary

We are seeking a highly motivated and experienced Technical Support Professional to join our team in Frankfurt. As a Technical Support Professional, you will be responsible for providing exceptional customer support to our customers and installers, ensuring that they have a seamless experience with our solar energy systems.

Key Responsibilities
  • Provide technical support to customers and installers via email and phone
  • Document and track customer cases in a timely manner
  • Collaborate with Enphase Field Service Technicians and Field Application Engineers
  • Utilize and maintain the support knowledge base
  • Continuously learn and improve PV knowledge
Requirements
  • Minimum 2 years of experience in customer support or equivalent educational background
  • Bachelor degree or equivalent work experience preferred
  • Fluency in English (minimum B2 level) and one additional language (minimum C1 level)
  • Excellent oral, written, and interpersonal communication skills
  • Passion for the renewable energy sector
  • Proven track record of delivering against sales quota and key sales objectives
  • Process-focused, highly organized, and comfortable in a fast-paced environment
  • Engaging, confident, and energetic telephone personality
  • Ability to take ownership and responsibility
  • Understanding of electrical systems (electrical/PV advantageous)
  • Familiarity with MS-Office (Salesforce advantageous)
What We Offer
  • A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry
  • Competitive salary plus additional benefits such as quarterly bonus and company stocks
  • A great work environment in teams with colleagues from various countries
  • Initial training and continuing professional development
  • Possibility of working in a hybrid setup

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