Customer Support Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit
Job Title: Junior Customer Support Representative

Crytek is seeking a detail-oriented and dedicated Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle privacy-related inquiries with precision and compliance, ensuring the rights and privacy of our users are meticulously protected.

Responsibilities:
  • Resolve a wide range of privacy-related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
  • Maintain accurate records of all privacy-related inquiries and their resolutions.
  • Collaborate with stakeholders to refine processes concerning the handling of privacy matters.
  • Assist customers with technical issues related to game installation, performance, and network challenges.
  • Provide timely and effective troubleshooting and problem resolution.
  • Address and manage player reports, including in-game issues and bug reporting.
  • Collaborate with the development team to relay and troubleshoot technical issues reported by players.
  • Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
  • Handle customer interactions across multiple channels, including email, chat, and social media.
  • Maintain a high level of customer satisfaction through professional and courteous interactions.
  • Document and update customer interactions and resolutions in the support ticket system.
Requirements:
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
  • Basic technical understanding related to game installation and performance troubleshooting.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused attitude with a passion for helping others.
  • EU work permit.
  • Willingness to relocate to Frankfurt.
What We Offer:
  • Career Path: We have a clear career path to help you progress towards your goals and objectives.
  • Company Apartment: We provide a fully furnished company apartment during your first three months in Frankfurt.
  • Relocation Support: We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
  • Public Transport Pass: Discover Frankfurt by bus, tram, and metro – free of charge.
  • Gym Card: A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany.
  • International Environment: We truly embody diversity at Crytek, with employees from over 42 different countries.
  • German Classes: Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
  • Events: Join us on our exciting company events, including new starter breakfasts, summer and winter parties, and many more.
  • Vacation Days: At our Frankfurt office, you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days).

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