Customer Service Representative

vor 2 Wochen

Jena, Thüringen, Deutschland ESET DACH Vollzeit

Job Summary

We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team at ESET DACH. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our customers in the DACH region.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and chat
  • Analyze and resolve complex technical issues using remote management software
  • Collaborate with sales teams to ensure customer satisfaction and resolve sales-related issues
  • Document and maintain customer interactions in our CRM system
  • Develop and maintain knowledge of our products and services to provide accurate and up-to-date information to customers

Requirements:

  • Relevant education and/or experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in MS Office and Windows operating systems
  • Fluency in German and basic English skills

What We Offer:

  • A dynamic and collaborative work environment
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A flexible work schedule with the option to work from home
  • A comprehensive training program to ensure your success in the role

About ESET DACH:

ESET DACH is a leading provider of cybersecurity solutions in the DACH region. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and motivated individual to join our team.

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