IT Support Specialist for Enterprise Architecture

vor 2 Wochen


Bonn, Deutschland SAP Leanix Vollzeit

We are seeking a highly skilled IT Support Specialist to join our team at SAP LeanIX in Bonn, Germany or Ljubljana, Slovenia. As an IT Support Specialist, you will be the primary point of contact for employees seeking technical assistance with software and hardware issues.

Your responsibilities will include delivering effective 1st level support on-site, assisting in setting up and maintaining audio and video equipment, participating in testing and integrating new technologies into our existing IT infrastructure, creating comprehensive training materials and technical documentation, analyzing support requests to uncover underlying issues and trends, and contributing to the standardization and ongoing improvements of IT Support processes and service quality.

To succeed in this role, you should have experience in a technical help desk or support role, specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely. You should also have experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow) and excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly.

The ideal candidate will have a customer-oriented mindset with the ability to adapt swiftly to constantly changing environments and ideally experience in one or more of the following areas: Identity Management with Okta, Microsoft365 administration, Mobile device management (e.g. JAMF or Microsoft Intune), Administration of Atlassian products (Confluence & Jira).

As a valued member of our team, you can expect a competitive salary range of **€55,000 - €65,000** per year, depending on experience, plus additional benefits such as flexible working hours, professional development opportunities, and a great work-life balance.

SAP LeanIX is committed to being an equal opportunity employer and values diversity in its workplace. If you need an equitable interview process alternative, please let us know. We will treat all applicants with respect and confidentiality and consider every application based on experience, qualifications, and competencies.



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