Senior IT Support Engineer

vor 1 Monat

Bonn, Deutschland SAP Leanix Vollzeit

We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.

Location: Bonn, Germany or Ljubljana, Slovenia – On-site

WHAT IS WAITING FOR YOU?

  • Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
  • Be a point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
  • Deliver effective 1st level support on-site
  • Assist in setting up and maintaining audio and video equipment
  • Participate in testing and integrating new technologies into our existing IT infrastructure
  • Create, update, and maintain comprehensive training materials and technical documentation
  • Analyze support requests to uncover underlying issues and trends
  • Contribute to the standardization and ongoing improvements of IT Support processes and service quality

WHO ARE WE LOOKING FOR?

  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and
    administering those devices remotely
  • Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
  • Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
  • Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
  • Ideally experience in one or more of the following areas:
    - Identity Management with Okta
    - Microsoft365 administration
    - Mobile device management (e.g. JAMF or Microsoft Intune)
    - Administration of Atlassian products (Confluence & Jira)

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,

Please check our Applicant Privacy Notice available for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to .

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.



SAP Leanix, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1,200 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, SAP LeanIX became part of SAP. For more information, visit www.leanix.net.

  • Senior IT Support Specialist

    vor 1 Monat

    Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring a seamless and efficient work environment.Key Responsibilities:Provide first-level technical support to employees via...

  • Senior Network Engineer

    vor 3 Monaten

    Bonn, Deutschland Simon-Kucher Vollzeit

    Simon-Kucher ist eine globale Unternehmensberatung mit mehr als 2.000 Mitarbeitenden in über 30 Ländern. Unser Fokus: „Unlocking Better Growth“. Wir helfen unseren Kunden, „besser“ zu wachsen, indem wir jeden Aspekt ihrer Unternehmensstrategie optimieren, von Produkten und Preisen bis hin zu Innovation, Digitalisierung, Marketing und Vertrieb. Mit...

  • Senior IT Support Specialist

    vor 1 Monat

    Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring a seamless and reliable IT work environment.Key Responsibilities:Provide first-level technical support to...

  • Senior IT Support Specialist

    vor 4 Wochen

    Bonn, Deutschland SAP Leanix Vollzeit

    Job Title: Senior IT Support SpecialistAbout the Role:We are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring a seamless and efficient IT experience.Key Responsibilities:Provide first-level technical support to...

  • Senior IT Support Specialist

    vor 1 Monat

    Bonn, Nordrhein-Westfalen, Deutschland LeanIX Vollzeit

    Unlock Your Potential as a Senior IT Support SpecialistAt LeanIX, we're seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT Support team, you'll be responsible for delivering exceptional technical support to our employees, ensuring seamless IT operations, and driving process improvements.Key...

  • Senior IT Support Engineer fmd

    vor 3 Wochen

    Bonn, Deutschland SAP Leanix Vollzeit

    We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here you will have the opportunity to support our systems contribute to our processes and provide essential support to our business.Location: Bonn Germany or Ljubljana Slovenia OnsiteContract...

  • In House Senior Data Platform Engineer

    vor 4 Wochen

    Bonn, Deutschland MAM Gruppe Vollzeit

    In-house Senior Data Platform Engineer – Cologne (Hybrid) Summary:In-house.Hybrid model / remote options.Our client is taking their data infrastructure to the next level and looking for several experienced engineers to join the team!State of the art tech stack.Commitment to technical excellence.Highly data driven company.Support in training and...

  • Technical Support Engineer

    vor 3 Wochen

    Bonn, Deutschland NovaSearch GmbH Vollzeit

    Technical Support Engineer / IT-Security / bis 70k Mein Kunde ist Marktführer für IT-Sicherheitslösungen und zuverlässiger Partner für deutsche und internationale Behörden. Als Tochter eines namhaften Konzerns bietet er ein hochspezialisiertes Arbeitsumfeld und innovative Projekte im Bereich der Inneren und Äußeren Sicherheit. ‍ Deine Rolle:...

  • Senior IT Support Engineer

    vor 2 Monaten

    Bonn, Deutschland SAP Leanix Vollzeit

    We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business. Location: Bonn, Germany or Ljubljana, Slovenia –...

  • Senior IT Support Engineer

    vor 2 Monaten

    Bonn, Deutschland SAP Leanix Vollzeit

    We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business. Location: Bonn, Germany or Ljubljana, Slovenia –...

  • In-house Senior Data Engineer

    vor 4 Wochen

    Bonn, Deutschland MAM Gruppe Vollzeit

    In-house Senior Data Engineer – Cologne (Hybrid)SummaryIn-house.Hybrid model / remote options. My client is taking their data infrastructure to the next level and looking for several experienced data engineers to join the team!State of the art tech stack. Commitment to technical excellence. Highly data driven company. Support in training and development. ...

  • Senior IT Support Specialist

    vor 3 Wochen

    Bonn, Deutschland SAP Leanix Vollzeit

    We are seeking an IT Support Engineer (Apple) who is passionate about technology and eager to contribute to a reliable IT work environment for our global organization. In this role, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.Key Responsibilities:Be the primary point of...

  • (Senior) Cloud Engineer

    vor 5 Monaten

    Bonn, Deutschland Experis GmbH Vollzeit

    (Senior) Cloud Engineer (gn)Bereit für eine neue Herausforderung?Als einer der führenden IT-Personaldienstleister und Teil des Markenverbundes der ManpowerGroup bringt Experis IT-Experten mit passenden Unternehmen in Kontakt. Für einen Kunden im Bereich der IT-Sicherheit suchen wir ab sofort im Rahmen der Direktvermittlung einen (Senior) Cloud Engineer...

  • IT Support Specialist

    vor 1 Monat

    Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit

    Job Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide technical support and assistance to employees via phone, email, and in-person Troubleshoot and resolve...

  • Support Engineer

    vor 2 Monaten

    Bonn, Deutschland CHARACTERS CONNECTION LTD Vollzeit

    Unser Kunde, ein erfolgreiches und etabliertes IT-Unternehmen / Softwareplattform mit einem exzellenten Ruf in der Branche, sucht zum nächstmöglichen Zeitpunkt einen engagierten IT-Support Engineer (f/m/d) für den 1st und 2nd Level Support. In dieser Rolle unterstützt Du die internen Nutzer des Unternehmens bei der Lösung technischer Probleme und...

  • Senior Software Engineer Role

    vor 4 Wochen

    Bonn, Deutschland ABRACON Vollzeit

    Job Description for Senior Software EngineerAt {company}, we are seeking a highly skilled Senior Software Engineer to lead our software development team. The ideal candidate will have a strong technical background and excellent leadership skills.Key Responsibilities:• Collaborate with cross-functional teams to design and develop software solutions• Lead...

  • Highly Skilled IT Support Specialist

    Vor 2 Tagen

    Bonn, Deutschland SAP Leanix Vollzeit

    We are seeking a skilled and enthusiastic IT Support Engineer to join our global organization in Bonn, Germany or Ljubljana, Slovenia. As an IT Support Engineer (Apple), you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.Key Responsibilities:Be the primary point of contact for...

  • Senior Cloud Engineer

    vor 3 Wochen

    Bonn, Deutschland LeanIX Vollzeit

    About the RoleWe are looking for a highly skilled Senior Cloud Engineer to join our team at SAP LeanIX. As a Senior Cloud Engineer, you will play a key role in designing, building, and maintaining our cloud-based infrastructure.Key ResponsibilitiesPartner with product teams to understand their needs and challengesResearch and engineer approaches to improve...

  • Senior IT Support Engineer

    vor 6 Monaten

    Bonn, Deutschland LeanIX Vollzeit

    WHAT IS WAITING FOR YOU? Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues Deliver effective 1st and 2nd level support on-site and provide guidance to other IT Support Engineers in the global organization Set up and maintain audio and video equipment Test, evaluate, and...

  • Senior Software Engineer

    vor 1 Monat

    Bonn, Nordrhein-Westfalen, Deutschland LeanIX Vollzeit

    Join Our Team as a Senior Software EngineerWe are seeking a highly skilled Senior Software Engineer to join our team at SAP LeanIX. As a key member of our engineering team, you will be responsible for designing, building, and deploying software solutions that meet the needs of our customers.Key Responsibilities:Partner with product teams to understand their...