Guest Services Director
Vor 4 Tagen
Company Overview
Accor is a global leader in hospitality, dedicated to creating memorable experiences for guests in a variety of vibrant settings. We are excited to expand our presence in Europe and are seeking a seasoned Front Office Manager to play a pivotal role in our journey.
Our establishment features a diverse range of accommodations, a stylish restaurant and bar, a coffee bar, and a unique events space designed for meetings and gatherings.
Reporting directly to the Director of Operations, you will oversee the Front Office department and team, ensuring a warm, welcoming, and efficient service for all guests.
About Us...
At Accor, we pride ourselves on being more than just a place to stay. We aim to provide exceptional value without compromising on style, fostering an environment where guests can connect with the local culture and enjoy inviting communal spaces.
Job ResponsibilitiesKey Responsibilities...
Crafting unforgettable experiences for guests that encourage repeat visits. Leading and inspiring a dynamic team that is passionate about guest satisfaction, by setting clear objectives, empowering team members, and fostering an inclusive atmosphere. Collaborating with Duty Managers and other departments to develop sales strategies and maximize occupancy rates. Managing departmental budgets and ensuring expenses align with financial guidelines. Training staff on hotel Standard Operating Procedures and proactively identifying areas for improvement. Maintaining strong relationships between Front Office, Housekeeping, Maintenance, and Food & Beverage departments. Being knowledgeable and compliant with all health and safety regulations. Participating in hotel emergency response teams and being well-versed in related protocols. Delivering exceptional customer service to both external and internal stakeholders, building lasting relationships with suppliers and contractors. Assisting the sales and marketing team with site tours and being well-informed about hotel amenities. QualificationsIdeal Candidate...
A proven track record in delivering outstanding guest experiences, whether for overnight guests or casual visitors. Previous experience in a similar role or as an Assistant Manager looking to advance, with a strong background in Front Office operations. Familiarity with property management systems such as Micros Fidelio Opera. Knowledge of health and safety practices and their implementation. Flexibility to work various shifts, including nights, weekends, and holidays as needed. A natural leader who sets an example and cultivates an environment where team members can thrive. A genuine individual who values authenticity and diversity in the workplace. A passion for hospitality, whether it involves food, drink, events, or accommodations. A commitment to positively impacting every interaction, leaving guests with lasting memories. A collaborative spirit, ready to contribute to the team's success and enjoy the journey together. An openness to innovation and trying new approaches. A desire to be part of a hardworking team that supports one another while having fun. Additional BenefitsWhat We Offer...
Competitive salary and eligibility for a discretionary bonus program. The opportunity to lead our Front Office operations in an exciting new hospitality concept. Be part of a forward-thinking, rapidly expanding international brand. The chance to challenge conventions and work in a creative, fulfilling environment. Join a passionate team dedicated to delivering exceptional hospitality experiences. Enjoy complimentary accommodations and meals during your initial period with us. Complimentary meals during shifts. Attractive discounts across the entire Accor portfolio. Opportunities for career advancement within a global network of brands. Additional time off to volunteer with partner charities. Regular team events, from social gatherings to special celebrations – we know how to enjoy ourselves. An annual calendar of diversity and inclusion events, providing opportunities for learning and positive impact.-
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