Guest Services Supervisor
vor 4 Wochen
Company Overview
Accor is a global leader in hospitality, committed to delivering exceptional experiences across its diverse portfolio of hotels. We are expanding our presence and are in search of a seasoned Front Office Manager to play a pivotal role in establishing our brand in new markets.
Our latest property features a variety of accommodations, a vibrant dining venue, a coffee shop, and unique event spaces designed to foster connections and creativity.
Reporting directly to the Director of Operations, you will oversee the Front Office department, ensuring that our guests receive a consistently friendly, attentive, and responsive service.
About Us...
At Accor, we believe in creating spaces that are more than just places to stay. Our hotels are designed to blend seamlessly with their surroundings, offering guests a chance to immerse themselves in the local culture while enjoying stylish and comfortable accommodations.
Job ResponsibilitiesKey Responsibilities...
Crafting unforgettable experiences for our guests that encourage repeat visits. Leading and mentoring a dynamic team dedicated to guest satisfaction, setting clear objectives, and fostering an inclusive environment. Collaborating with Duty Managers and other departments to develop effective sales strategies and maximize occupancy rates. Managing departmental budgets and ensuring all expenditures align with financial guidelines. Training staff on Standard Operating Procedures and proactively identifying areas for improvement. Maintaining strong relationships between Front Office, Housekeeping, Maintenance, and Food & Beverage teams. Ensuring compliance with health and safety regulations and policies. Participating in crisis management and fire safety teams, being well-versed in all relevant procedures. Striving to achieve the highest levels of customer service for both external and internal stakeholders, building lasting relationships with suppliers and contractors. Assisting the sales and marketing team with property tours and being knowledgeable about hotel amenities. QualificationsDesired Qualifications...
A proven track record in delivering exceptional guest experiences, whether for overnight guests or casual visitors. Previous experience in a similar role or as an Assistant Manager looking to advance, with a strong background in Front Office operations. Familiarity with property management systems such as Micros Fidelio Opera. Knowledge of health and safety protocols and their implementation. Flexibility to work various shifts, including nights, weekends, and holidays to support operational needs. A natural leader who inspires and empowers team members to excel. A genuine individual who values authenticity and diversity in the workplace. A passion for hospitality, whether it involves food, drink, events, or accommodations. A commitment to positively impacting all interactions, leaving a lasting impression on guests. A collaborative spirit, willing to contribute to team success without ego. An openness to innovation and trying new approaches. A desire to be part of a hardworking, supportive team that enjoys the journey together. Additional BenefitsWhat We Offer...
Competitive salary with the opportunity to participate in a discretionary bonus program. The chance to lead the Front Office function for an exciting new hospitality concept. Be part of a fast-growing, international organization dedicated to building a global brand. Opportunities to challenge conventional practices in a creative and rewarding environment. Join a passionate team focused on delivering outstanding hospitality experiences. Enjoy complimentary accommodations and meals during your initial onboarding. Complimentary meals during shifts. Attractive discounts across the entire Accor portfolio. Opportunities for career advancement within a global family of brands. Additional time off to volunteer with partner charities. Regular team events, including social gatherings and celebrations, fostering a fun workplace culture. An annual calendar of diversity and inclusion events, providing opportunities for learning and positive impact.-
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