Guest Services Supervisor
vor 4 Wochen
Company Overview
Accor is a leading global hospitality group, committed to providing exceptional experiences in vibrant and welcoming environments. We are expanding our presence in Europe and are seeking a seasoned Front Office Manager to oversee our operations and ensure our guests receive unparalleled service.
Our establishment features a variety of accommodations, a stylish restaurant and bar, a coffee shop, and unique meeting spaces designed for both leisure and business travelers.
Reporting directly to the Director of Operations, you will take charge of the Front Office department, ensuring a naturally warm and responsive service for all guests.
About Us...
At Accor, we pride ourselves on being more than just a place to stay. We aim to create spaces where guests can connect with the local culture and enjoy a sense of community.
Job ResponsibilitiesKey Responsibilities...
Crafting unforgettable experiences that encourage guests to return. Leading and inspiring a dynamic team, setting clear objectives, and fostering an environment of growth and authenticity. Collaborating with Duty Managers to develop effective selling strategies and optimize occupancy rates. Managing departmental budgets and ensuring expenses align with financial guidelines. Training staff on Standard Operating Procedures and proactively seeking improvements in processes. Maintaining strong relationships with Housekeeping, Maintenance, and Food & Beverage departments. Ensuring compliance with health and safety regulations. Participating in crisis management and fire safety teams, fully understanding related protocols. Delivering exceptional customer service to both guests and internal stakeholders, building lasting partnerships with suppliers. Assisting the sales and marketing team with property tours and showcasing hotel amenities. QualificationsDesired Qualifications...
Proven ability to deliver outstanding guest experiences, whether for overnight stays or casual visits. Previous experience in a similar role or as an Assistant Manager with a strong background in Front Office operations. Familiarity with property management systems, preferably Micros Fidelio Opera. Knowledge of health and safety practices. Flexibility to work various shifts, including nights and weekends, to support operational needs. Strong leadership skills, with a focus on creating a supportive team environment. A commitment to individuality and authenticity in the workplace. A passion for hospitality and creating memorable experiences. A collaborative spirit, ready to contribute to a positive team culture. Openness to innovation and trying new approaches. A desire to be part of a hardworking, supportive, and enjoyable team. Additional BenefitsWhat We Offer...
Competitive salary with eligibility for a discretionary bonus. Opportunity to lead the Front Office function in an exciting new hospitality concept. Be part of a fast-growing international brand focused on innovation. A creative and rewarding work environment. Experience a complimentary stay and meal upon joining. Complimentary meals during shifts. Discounts across the Accor portfolio. Opportunities for career advancement within a global network. Paid time off for volunteering with partner charities. Regular team events and celebrations to foster camaraderie. A diverse and inclusive workplace with events to promote learning and community engagement.-
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