Guest Services Supervisor

Vor 5 Tagen

Berlin, Berlin, Deutschland Accor Vollzeit

Company Overview

Accor is a global leader in the hospitality industry, known for its commitment to providing exceptional experiences for guests. We are expanding our presence in Europe and are seeking an experienced Front Office Manager to contribute to our mission of delivering outstanding service.

Our latest property features a variety of accommodations, a vibrant restaurant and bar, a coffee shop, and unique event spaces designed to foster connections among guests and locals alike.

In this role, reporting to the Director of Operations, you will oversee the Front Office department, ensuring a warm, welcoming, and efficient service for all visitors.

Key Responsibilities

  • Craft unforgettable experiences for guests that encourage repeat visits.
  • Lead and inspire a dynamic team, setting clear objectives, empowering staff, and fostering an inclusive environment.
  • Collaborate with Duty Managers and other departments to optimize occupancy and revenue strategies.
  • Manage departmental budgets and ensure financial discipline across all operations.
  • Ensure compliance with all hotel Standard Operating Procedures while proactively seeking improvements.
  • Maintain strong interdepartmental relationships with Housekeeping, Maintenance, and Food & Beverage teams.
  • Stay informed and compliant with all health and safety regulations.
  • Participate in crisis management and fire safety teams, ensuring readiness for any situation.
  • Deliver exceptional service to both external and internal stakeholders, building lasting partnerships with suppliers.
  • Assist the sales and marketing teams with property tours and be knowledgeable about hotel amenities.

Qualifications

  • A proven track record in delivering outstanding guest experiences, whether for overnight stays or casual visits.
  • Experience in a similar role or as an Assistant Front Office Manager, with a strong background in Front Office operations.
  • Familiarity with property management systems, such as Micros Fidelio Opera.
  • Knowledge of health and safety standards and their implementation.
  • Flexibility to work various shifts, including nights and weekends, as needed.
  • A natural leader who fosters a supportive and engaging team culture.
  • A genuine passion for hospitality, whether it involves food, drink, events, or accommodations.
  • A commitment to leaving a positive impression on all interactions.
  • A collaborative spirit, willing to contribute to team success.
  • Open to innovative approaches and eager to explore new ideas.
  • A desire to be part of a dedicated team that values hard work and camaraderie.

Benefits

  • Competitive salary with eligibility for a discretionary bonus.
  • Opportunity to lead the Front Office function in a unique hospitality concept.
  • Be part of a forward-thinking, international organization focused on brand development.
  • Work in a creative environment that encourages innovation.
  • Engage with a passionate team dedicated to exceptional hospitality.
  • Enjoy complimentary accommodations and meals during shifts.
  • Access to discounts across the Accor portfolio.
  • Opportunities for career advancement within a global family of brands.
  • Extra time off for volunteering with partner charities.
  • Participate in regular team events and celebrations, fostering a strong community.
  • Engage in a diversity and inclusion calendar of events to promote learning and positive impact.

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