Head of Operations Berlin
vor 4 Wochen
The Head of Operations Berlin will be responsible for delivering an exceptional member experience across the territory, overseeing the company's ongoing operations and procedures, and driving the highest levels of member satisfaction.
Key Responsibilities
Work closely with the COO and their team to ensure brand consistency and a member-centric approach to delivering and continually developing a great member experience.
Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS and member retention.
Manage key initiatives related to enhancing community experience.
Ensure that robust systems and processes are in place for systematically capturing, reviewing and actioning member feedback.
Delivering Results
Responsible for the implementation and localisation of the company's global operating standards, including health and safety compliance, and for constantly seeking out efficiencies and more effective ways to deliver an exceptional member experience.
Work alongside the COO to develop an agreed annual business plan and budget for Berlin.
Responsible for the cost budgeting and monthly review of site operations, including monthly, quarterly and annual forecasting.
Set and manage to market-level cost budgets and OKRs.
Full P&L ownership for Events Business.
Present monthly and quarterly business reviews based on building P&Ls within your portfolio and for the Events Business.
Growing the Business
Be a commercial sounding board, partner and support the Sales team in helping the company execute effective activation of new buildings and current site sales.
Inform and influence the Company's expansion strategy. Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process.
Create and execute cost efficiency initiatives based on P&L of buildings while monitoring non-outsourced spending (Opex).
Develop asset management plans and implement short, medium and long-term strategies to improve the ROI and value of the portfolio while mitigating risk and improving financial efficiencies with a focus on EBITDA targets.
People and Culture
Recruit, onboard, manage and develop an in-country team in line with group People Strategy and in close partnership with the People team.
Coach and develop to drive high levels of engagement and motivation to deliver the company's member experience and key performance metrics. Encourage staff to give and receive skillful feedback.
Ensure all direct reports have clear performance objectives, identifying their contribution to the overall proposition and member experience; partner with the People team to define and deliver the holistic training, learning and development required to deliver member experience.
Contribute to ensuring group talent and succession planning pipelines are robust.
Create/own the playbook for attracting, training and developing talent in your market.
Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS.
Promote a positive and inclusive culture by leading in line with group values.
Key Performance Indicators
Performance against agreed budgets and business plan.
Measured against both employee and member sentiment in territory and site.
Compliance with global operating standards and relevant health and safety standards.
Performance of Events Business against agreed budget and business plan.
About Avomind
Avomind is a member-centric company that designs, creates and operates working environments for pioneering technology companies. We are dedicated to creating a community that values openness, care, thoughtful pace, striving to improve and seeking balance. If these values describe you, we'd love to hear from you.
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