Client Success Specialist
Vor 6 Tagen
Join Our Mission at Doctolib
Doctolib is seeking to enhance its team with a Client Success Specialist (x/f/m). In this role, you will focus on ensuring the long-term satisfaction of our existing clients, thereby advancing the digital transformation in healthcare. Utilizing tools and analytics, you will assist our clients in optimizing their calendar settings to achieve outstanding performance. You will be a true product expert, playing a crucial role in the success of our clients.
Your Responsibilities
- You will manage our existing clients within the small to medium-sized business sector (SMB).
- You will identify areas for improvement and actively collaborate with our product team to make necessary adjustments that align with our clients' needs and shared objectives.
- You will conduct regular audits for optimization and provide additional training for product adoption, ensuring an exceptional product experience.
- You will create digital content (e.g., short product videos/webinars) and significantly contribute to our customer education initiatives.
- You will leverage your expertise to support the team in achieving its goals.
- You will excel in maintaining and enhancing qualitative and quantitative metrics (client satisfaction, timely implementation, etc.).
Your Profile
Before we proceed, a brief note: If you do not meet the exact criteria outlined below but believe that this position aligns with your skills, we encourage you to apply regardless.
To become part of our team, you should possess the following:
- A completed degree or training in a relevant field (Healthcare Management, Health Economics, Business Administration, etc.).
- Initial experience in customer support, account management, sales, project management, or client success.
- A service-oriented mindset with a highly structured and analytical approach to work.
- Proactive and solution-oriented, with a passion for eHealth.
- Fluency in German at a native level and good English skills, both written and spoken; knowledge of French or Italian is a plus.
Additional Qualifications We Value
- Experience with CRM systems (e.g., Salesforce) is highly desirable.
What We Offer
- An employee stock option program for all Doctolib team members.
- A comprehensive health insurance plan with excellent additional benefits.
- Quarterly (or monthly) bonuses and a competitive salary package.
- 28 vacation days plus an additional day for each full calendar year of employment (up to a maximum of 30 days).
- The Doctolib Parent Care Program, which includes extra parental leave (1 month) and more.
- Solidarity Days: 2 days per year to support charitable organizations in healthcare.
- Access to mental well-being resources through partnerships with external coaches and psychologists.
- A flexible working model that accommodates both hybrid and office-based work.
- Flexibility Days: 10 days per year to work from abroad within the EU or UK.
- Reimbursement for public transport costs.
- A meal budget and healthy snacks available in the office.
- A subsidized sports program in collaboration with our partner, Urban Sports Club.
Interview Process
- Initial interview with Talent Acquisition.
- Interview with the Hiring Manager.
- Final interview and case study.
- At least one reference check.
Job Details
- Permanent position.
- Full-time.
Doctolib is an equal opportunity employer that values diversity. We welcome all applications and process them without regard to gender, religion, race, origin, sexual orientation, age, marital status, or disability status.
All information submitted through this form will be processed by Doctolib for the purpose of managing applications. For more information on how your application data is processed by Doctolib, please refer to our privacy policy.
If you wish to exercise your rights or have questions regarding the processing of your data, please contact us in writing.
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