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Client Success Specialist
vor 3 Monaten
About Gilytics AG
Gilytics AG is at the forefront of providing cloud-based solutions for the automated design, analysis, and optimization of energy, telecommunications, and transportation infrastructure networks.
Our mission is to set the benchmark for automated infrastructure design, enhancing transparency and efficiency in the planning process.
We are seeking a Customer Success Manager to enhance our international operations.
Key ResponsibilitiesIndustry Insight
- Gain a comprehensive understanding of the linear infrastructure planning landscape, focusing on the siting and permitting of powerlines through collaboration with our team and proactive customer engagement.
- Attend industry events to connect with clients and prospects, gathering insights into their requirements.
- Formulate and execute a proactive customer engagement strategy to maintain ongoing communication with clients.
Customer Service Excellence
- Oversee the implementation of software solutions for new clients, ensuring a seamless onboarding process.
- Conduct regular training sessions and keep clients informed about new product functionalities.
- Facilitate workshops aimed at exploring use cases and best practices, working closely with the technical team to address specific client challenges.
- Organize customer-focused events to promote community engagement and knowledge sharing.
- Identify client needs and articulate how our solutions can be integrated into their existing processes and IT systems.
- Act as an advocate for clients, resolving issues in collaboration with our product development team.
- Bridge communication between the Sales Team, clients, and the product development team.
- Encourage ongoing engagement with Gilytics products among clients.
Team Collaboration
- Manage and prioritize client requests, working closely with the product development team.
- Exhibit an entrepreneurial spirit by taking initiative within the team and with clients, proposing new strategies and approaches.
- Recognize opportunities for additional sales, including upselling licenses based on evolving client needs, and ensure subscription renewals.
- Enhance the customer support process for efficient inquiry handling and continuous improvement of the customer experience.
- Assist in defining, developing, and measuring customer success metrics.
- Support the Marketing and Sales Teams to ensure timely and effective product-related communication with clients.
- Travel as necessary to collaborate with the team.
Essential Skills
- Master's degree in geoinformatics, environmental engineering, civil engineering, or a related field.
- Experience in land management and spatial planning of energy infrastructure utilizing GIS.
- Over 5 years of professional experience in international B2B customer relationship management or product management.
- Proven expertise in project management, requirements analysis, and business process mapping.
- Cultural awareness and experience in diverse, cross-cultural environments.
- Exceptional communication and organizational skills.
- Detail-oriented with strong analytical capabilities.
- Highly motivated to learn new technologies and work within the energy sector.
- Familiarity with Agile/SCRUM methodologies.
- Fluency in German (native proficiency) and English (proficient); additional languages are advantageous.
Benefits
- The chance to influence the energy transition and contribute to groundbreaking global projects.
- A motivated team in a fast-paced, impact-oriented tech startup environment.
- Flexible working arrangements and a dynamic, supportive atmosphere.
- Provision of a corporate laptop.
- A high degree of autonomy and the opportunity to influence key decisions.
