Aktuelle Jobs im Zusammenhang mit Team Lead for Customer Service - Dortmund, Nordrhein-Westfalen - CHECK24


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  • Customer Success Lead

    vor 2 Monaten


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Team Lead for Customer Service

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland CHECK24 Vollzeit
About the Role

We are seeking a highly skilled and experienced Team Lead to join our Customer Service team at CHECK24. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance targets.
  • Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other teams, such as sales and marketing, to ensure a seamless customer experience.
  • Monitor and analyze customer feedback and use it to improve our services.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements
  • Proven experience in a customer service leadership role, preferably in the e-commerce or financial services industry.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Strong customer service skills, with a focus on delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to the latest technology and tools, to help you stay ahead of the curve.
  • A chance to work with a leading e-commerce company, with a strong reputation for innovation and customer satisfaction.