Lead Customer Service Representative for Credit Services in Dortmund

Vor 6 Tagen

Dortmund, Nordrhein-Westfalen, Deutschland CHECK24 Vollzeit

About the Role:

We are seeking an experienced Team Lead to join our Customer Service team in Dortmund. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring the delivery of high-quality service to our customers.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure excellent customer service.
  • Develop and implement processes to improve customer satisfaction and service quality.
  • Collaborate with other teams to ensure seamless customer service and support.
  • Recruit, train, and develop new team members to ensure a high-performing team.
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement.

Requirements:

  • Minimum 2 years of experience in a customer-facing role, preferably in a financial services or e-commerce environment.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements and a healthy work-life balance.

About Us:

CHECK24 is a leading online company and Germany's largest comparison portal. We offer a wide range of products and services to our customers, and we are committed to providing excellent customer service and support.

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