German Speaking Customer Support Representative

Vor 2 Tagen


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Job Description

We are seeking a skilled and customer-focused German Speaking Customer Support Representative to join our Microsoft team in Greece.

Company Overview

Teleperformance Greece collaborates with Microsoft, providing an excellent opportunity for experienced technology enthusiasts to work with the world's leading tech company.

Salary and Benefits

As a German Speaking Customer Support Representative, you will receive a competitive monthly salary of €2500 - €3500 per month, plus 2 extra salaries per year. Additionally, you will enjoy complete support to ease your relocation to Greece, including flight ticket expenses, hotel accommodation, and house searching support.

Responsibilities
  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
Requirements
  • Excellent communication skills in German.
  • Good command of English (B2+).
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
What We Offer
  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.


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