German Language Sales Team Lead
vor 2 Wochen
Are you a highly motivated and experienced sales professional with a native command of the German language?
Cross Border Talents is seeking a dedicated and results-driven German Language Sales Team Lead to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic sales team, ensuring high levels of performance, customer satisfaction, and team motivation.
This is a great opportunity for an experienced sales professional looking to take on a leadership role in a vibrant international environment.
Key Responsibilities:
1. Team Management (30%):
- Monitor and report on team performance, including sales and customer interactions.
- Provide regular feedback to team members, focusing on individual performance improvement and motivation.
- Lead and inspire your team to maintain high morale and low turnover rates.
- Organize weekly meetings to review team performance, share updates on new procedures, and communicate upcoming changes.
- Track and address the training needs of your team to enhance sales and communication skills.
- Collaborate with the HR department in the recruitment process, participating in second-round interviews and advising on staffing needs.
- Manage disciplinary actions effectively, in coordination with HR.
2. Organizational Responsibilities (20%):
- Organize and optimize team shifts.
- Ensure adherence to processes and procedures, stepping in to handle overflow sales or customer interactions when necessary.
- Address logistical issues, including office supplies and general working conditions.
- Provide support during critical incidents, escalations, and customer complaints.
3. Sales Performance (25%):
- Meet and exceed sales targets, ensuring consistent revenue growth.
- Maintain in-depth knowledge of customer-specific applications and sales strategies.
- Ensure all contractual SLAs are consistently met.
4. Customer Contact (10%): prepare and present Service Level Reviews, maintaining ongoing communication with customers regarding sales, procedures, and tools.
5. Reporting (15%): collect and analyze sales metrics, reporting findings to management, the quality team, and customers as needed.
Requirements:
Native proficiency in German and fluency in English (written and spoken).
Strong IT knowledge, including Windows/MS Office and internet configuration.
Proven sales experience and business acumen.
Experience managing a sales team.
Excellent communication skills and the ability to manage and implement change.
Strong customer care expertise.
Familiarity with IT platforms and applications.
EU member state passport or a valid Spanish residence permit.
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