German Language Supervisor

vor 4 Wochen


Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit

Job Title: German Language Supervisor - Team Lead Position in Valencia

Job Summary: We are seeking a highly motivated and experienced German Language Supervisor to lead our sales team in Valencia, Spain. As a key member of our team, you will be responsible for overseeing and guiding a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.

Key Responsibilities:

  • Team Management: Monitor and report on team performance, including call and case handling. Provide regular feedback to agents, focusing on individual performance improvement and motivation.
  • Organizational Responsibilities: Organize and optimize team shifts. Ensure adherence to processes and procedures, stepping in to handle overflow calls or tickets when necessary.
  • Incident Management: Handle incoming customer calls and emails, logging details and ensuring timely resolution in line with SLAs.
  • Customer Contact: Prepare and present Service Level Reviews, maintaining ongoing communication with customers regarding cases, procedures, and tools.
  • Reporting: Collect and analyze performance metrics, reporting findings to management, the quality team, and customers as needed.

Requirements:

  • Native Proficiency: Native proficiency in German and fluency in English (written and spoken).
  • IT Knowledge: Strong IT knowledge, including Windows/MS Office and internet configuration.
  • Business Acumen: Proven sales experience and business acumen.
  • Leadership Experience: Experience managing a sales team.
  • Communication Skills: Excellent communication skills and the ability to manage and implement change.
  • Customer Care: Strong customer care expertise.
  • EU Passport: EU member state passport or a valid Spanish residence permit.


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