Customer Success Manager: German Speaking

vor 2 Wochen


Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

We're seeking a seasoned customer advocate to spearhead our customer success efforts in the DACH region. As a German-speaking Key Account Manager, you will be responsible for driving client satisfaction, retention, and growth. Your expertise in the hotel industry will be invaluable in delivering tailored solutions that meet our clients' unique needs.

Key Responsibilities
  • Develop and maintain strong relationships with hoteliers, understanding their business objectives and challenges.
  • Deliver exceptional customer experiences through proactive engagement, issue resolution, and strategic account planning.
  • Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
  • Stay up-to-date on industry trends and competitor activity to ensure RoomRaccoon remains a leader in the market.
Requirements

About you:

Our ideal candidate has:

  • Excellent communication and interpersonal skills.
  • A proven track record in customer-facing roles, with a focus on account management.
  • Strong industry knowledge, with expertise in hotel sales and marketing.
  • A passion for delivering exceptional customer experiences.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a cutting-edge technology product that's revolutionizing the hotel industry.


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