Customer Success Manager: German Language Expert

vor 1 Monat

Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit
About the Role

We are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving client satisfaction, retention, and expansion in the DACH region.

Key Responsibilities
  • Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
  • Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
  • Provide training and educational resources to empower customers to make the most of our products.
  • Identify opportunities to optimise and enhance customers' experiences based on their feedback and usage patterns.
  • Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
  • Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon.
  • Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
Requirements
  • Language requirement: German and English
  • Qualification / Experience:
  • At least 3 years of relevant work experience
  • Hotel sales &/or SaaS background is advantageous
  • Skills/Attributes:
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
  • Drive to revolutionise hoteliers worldwide
  • Self-motivated & able to deliver under pressure
  • Team-player
  • Organised and great eye for detail
  • Affection for both international business & tech
What We Offer
  • Loyalty Programme (Equity)
  • Role Specific: Commission | OTE for sales related roles
  • Department incentive bonuses
  • Training & Development: Formal training
  • Annual hotel experience
  • Employee Referral Campaign
  • Friday Drinks & Lunches for in-house Raccoons
  • Quarterly Office Massages
  • Birthday Lunch

About us: RoomRaccoon is an international super-fast-growing tech company revolutionising hoteliers around the globe. We empower hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world.

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