Customer Success Manager: German Speaking
vor 2 Wochen
We're looking for a customer-centric professional to join our expanding customer success team in Germany. As a German-speaking consultant, you'll be responsible for the DACH region (Germany, Austria, and Switzerland).
Your key responsibilities will include:
- Engaging directly with hoteliers to advise them on the benefits of RoomRaccoon.
- Delivering demos to interested hoteliers, showcasing the scope of RaccoonPay and its added value.
- Developing a deep understanding of our product suite and competitor pricing and offerings.
- Proactively interacting with hoteliers to understand their business goals, challenges, and objectives.
- Serving as the primary point of contact, building strong and lasting relationships with key stakeholders.
- Conducting regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
- Identifying opportunities to optimize and enhance hoteliers' experiences based on their feedback and usage patterns.
- Providing training and educational resources to empower hoteliers to make the most of our products.
- Identifying potential upsell opportunities by understanding customers' evolving needs and business objectives.
- Collaborating with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
- Developing and executing strategies to proactively address customer concerns and mitigate potential churn risks.
About You:
Our ideal candidate has:
- Fluency in German and English.
- At least 3 years of relevant work experience.
- Hotel sales and/or SaaS background is advantageous.
- Patient and empathetic towards customers, with the ability to lead conversations and handle emotions.
- Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities.
- Drive to revolutionize hoteliers worldwide.
- Self-motivated and able to deliver under pressure.
- Team-player.
- Organized and detail-oriented.
- A passion for both international business and tech.
About RoomRaccoon:
RoomRaccoon is an international super-fast-growing tech company revolutionizing hoteliers globally. We empower hoteliers to run their properties more effectively. Our growing team of 100+ works from 10 offices worldwide.
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