GUEST RELATIONS COORDINATOR

vor 4 Wochen


Hamburg, Hamburg, Deutschland a&o Hostels Vollzeit
Position Overview

As a part of our commitment to sustainability, we are on a mission to become the first European hostel chain to achieve CO2 net zero by 2025. To support our team, we are looking for a dedicated and self-motivated student to join us as a Guest Relations Coordinator.

Key Responsibilities
  • Welcome arriving groups, such as school classes, and guide them through the house rules and procedures.
  • Provide personalized greetings and assistance to guests during breakfast.
  • Actively gather guest feedback and encourage reviews on online platforms.
  • Assist at the reception with check-in and check-out processes.
  • Regularly monitor online review platforms to ensure guest satisfaction.
Qualifications

The ideal candidate is an enrolled student with a valid enrollment certificate. You should possess:

  • Excellent German language skills and good command of English.
Benefits

We offer:

  • A 75% discount on personal stays at all a&o hostels.
  • Attractive corporate benefits and discounted leisure activities and events.
  • Support for your professional development through various training programs.
  • Daily refreshments, including beverages, fruits, and vegetables, along with access to warm meals at the buffet with your team.


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