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Guest Relations Supervisor

vor 3 Monaten


Hamburg, Hamburg, Deutschland TUI Cruises GmbH Vollzeit

TUI Cruises GmbH is a prominent player in the cruise industry within the German-speaking market. The organization, a collaboration between TUI AG and the US-based Royal Caribbean Group Ltd., employs approximately 750 individuals across various locations and operates a fleet of 11 cruise vessels. The Mein Schiff fleet specializes in modern holiday cruises in the premium sector, featuring 6 ships, while the Hapag-Lloyd Cruises brand is known for its luxury and expedition offerings with 5 ships.

The company prides itself on having one of the most advanced and eco-friendly cruise fleets worldwide. In line with its commitment to sustainable development, TUI Cruises has plans for three new ship constructions by 2026.

Currently, TUI Cruises GmbH is seeking a (Junior) Customer Service Manager (Guest Relation) (all gender) to join their team.

Key Responsibilities:

  • Deliver outstanding customer service and manage guest relations for the Mein Schiff brand.
  • Address and resolve guest inquiries and concerns promptly.
  • Work collaboratively with internal departments to ensure a smooth guest experience.
  • Assist in the formulation and execution of customer service initiatives.
  • Play a role in sustaining high levels of guest satisfaction.