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Customer Experience Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Care team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience and resolve complex issues.
  • Stay up-to-date with product knowledge and features to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and quality metrics.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in multiple languages, including German, Dutch, French, and English.
  • Previous experience in customer-facing roles, preferably in the transportation or mobility industry.
What We Offer
  • A competitive salary and performance-based bonuses.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and diverse work environment with a team of passionate and dedicated professionals.
About Us

MILES Mobility GmbH is a leading car sharing provider in Germany, offering a range of mobility solutions to individuals and businesses. We are committed to providing exceptional customer service and creating a positive impact on the environment.