Customer Experience Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Miles Mobility Vollzeit

About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Miles Mobility. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • You will be the first point of contact for all our customers, providing timely and effective support to resolve their queries and issues.
  • You will work closely with our team to identify and address customer pain points, ensuring that our services meet the highest standards of quality and excellence.
  • You will be responsible for filtering important information and providing detailed reports and feedback to your colleagues and other teams.
  • You will work efficiently to find solutions to customer issues, providing the best and most effective solutions to meet their needs.
  • You will have a strong understanding of our services and be able to communicate complex information in a clear and concise manner.

Requirements

  • You will have excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • You will have a strong problem-solving ability, with the ability to think critically and creatively to resolve customer issues.
  • You will have a working proficiency in verbal and written English, Dutch, and French, with German skills being a plus.
  • You will have a positive attitude and a desire to help our customers, with a strong focus on delivering exceptional customer experiences.

What We Offer

  • A competitive salary and performance-based bonuses.
  • A flexible shift schedule, with the opportunity to work from home.
  • A comprehensive training program, with ongoing support and development opportunities.
  • A dynamic and inclusive work environment, with a strong focus on diversity and equality.

About Us

Miles Mobility is a leading provider of car-sharing and car-subscription services, with a strong commitment to sustainability and social responsibility. We are passionate about creating a world where mobility is shared, sustainable, and accessible to all.

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