Service Desk Agent Germany
vor 4 Wochen
We are seeking a highly skilled Service Desk Agent to join our team in Cologne, Germany. As a Service Desk Agent, you will be the primary point of contact for our customers in Germany, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities:- Handle customer inquiries and resolve issues via phone, email, and other communication channels.
- Work closely with our logistics and technical teams to ensure timely and efficient resolution of customer issues.
- Monitor and report on key performance indicators (KPIs) to ensure high levels of customer satisfaction.
- Collaborate with our finance department to ensure accurate invoicing and payment processing.
- Develop and maintain strong relationships with our customers and partners in Germany.
- Minimum 2 years of experience in customer support or a related field.
- Fluent English and German language skills, both spoken and written.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Intermediate vocational degree or equivalent experience.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a global leader in industrial technology.
At Tektronix, we are committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer support.
Apply now to join our team and take the first step towards a rewarding career in customer support
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