Service Desk Agent Germany

Vor 7 Tagen


Köln, Nordrhein-Westfalen, Deutschland Tektronix Vollzeit

We are seeking a highly skilled Service Desk Agent to join our team at Tektronix in Cologne, Germany. As a key member of our Service Solution Organization, you will play a crucial role in ensuring excellent service for our customers and growth opportunities for our company.

As a Service Desk Agent, you will be the primary point of contact for customers in Germany, handling their inquiries, resolving issues, and providing technical support. You will work closely with our logistics and technical teams to ensure seamless communication and efficient issue resolution.

Key responsibilities include:

  • Handling customer inquiries via phone and email
  • Working with customers to resolve technical issues and provide solutions
  • Collaborating with internal teams to ensure timely and effective issue resolution
  • Monitoring and reporting on key performance indicators (KPIs)

Requirements:

  • Fluent German and English language skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Intermediate vocational degree and minimum 2 years of experience in customer support or a related field

At Tektronix, we offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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