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Lead Technical Support Engineer

vor 3 Monaten


Munich, Bayern, Deutschland PTC Vollzeit

About PTC:

PTC is at the forefront of a transformative era, merging the physical and digital realms through our innovative software solutions. Our mission is to empower organizations to enhance their operations, develop superior products, and enable individuals to thrive in every facet of their business.

Our Team:

We are a diverse global workforce of nearly 7,000 individuals, dedicated to fostering an environment where team members can explore, learn, and grow. We celebrate the unique perspectives that each person brings, which is vital to our collective success.

Position Overview:

As a Senior Technical Support Specialist, you will play a crucial role in supporting our customers' journeys towards digital transformation.

Your Responsibilities:

  • Provide exceptional product and application support to our Industrial IoT clientele and partners.
  • Assist customers in navigating their digital transformation initiatives, including Smart Factories and related technologies.
  • Manage multiple technical challenges simultaneously, employing your problem-solving skills to resolve complex issues.
  • Engage in technical discussions with customers, demonstrating your ability to analyze and address intricate product functionalities.
  • Develop and disseminate knowledge articles for the benefit of customers and PTC personnel.

Required Skills and Expertise:

  • Proficient verbal and written communication skills in English.
  • Strong customer-facing communication abilities, characterized by clarity and conciseness.
  • Eagerness to acquire new skills and mentor colleagues across the organization.
  • Excellent diagnostic skills, with proficiency in industry-standard tools for monitoring and optimizing complex applications.
  • Experience with hardware sensors, devices, machines, or industrial PLCs, including their communication protocols.
  • Familiarity with enterprise application suites, encompassing network configurations, database setups, and web application security.
  • Understanding of machine communication protocols and web services, particularly REST APIs.

Additional Preferred Qualifications:

  • Knowledge of various database systems, including Oracle, MSSQL, and PostgreSQL.
  • Experience with cloud computing and storage networking.
  • Programming skills in languages such as Java, JavaScript, or other web development technologies.
  • Familiarity with Microsoft Windows operating systems.
  • Proficiency in additional languages, such as German or French, is a plus.
  • Background in providing support through community or social channels.
  • Experience collaborating with diverse technical teams.

Conclusion:

At PTC, we are committed to more than just leveraging cutting-edge technologies; we are dedicated to fostering an inclusive environment where talented individuals can thrive. If you are passionate about driving innovation and solving complex problems, you will find a rewarding experience with us.