Field Application Engineer
vor 4 Wochen
Job Summary
We are seeking a highly skilled Field Application Engineer to join our team in providing technical support for our automotive semiconductor customers. As a key member of our customer support team, you will be responsible for delivering exceptional technical support and services to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities
- Provide technical support and services to customers through various channels, including phone, email, and on-site visits.
- Collaborate with cross-functional teams, including engineering, marketing, and sales, to resolve customer issues and improve product quality.
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
- Stay up-to-date with the latest technology trends and advancements in the automotive semiconductor industry, applying this knowledge to improve customer support and services.
- Contribute to the development of technical documentation, training materials, and other resources to support customer success.
Requirements
- Bachelor's degree in Electronics, Physics, or a related field.
- 5-10 years of experience in technical support, customer service, or a related field.
- Strong technical knowledge of embedded systems, C programming, and device drivers.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Us
Samsung Semiconductor is a leading provider of advanced semiconductor solutions, serving the global market with innovative products and services. We are committed to delivering exceptional customer support and services, driving innovation and growth in the automotive semiconductor industry.
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