Lead Field Application Technical Expert

Vor 5 Tagen


Munich, Bayern, Deutschland SAMSUNG Vollzeit

Job Summary

We are seeking a highly skilled and experienced Senior Field Application Engineer to join our team at Samsung. As a key member of our technical support team, you will be responsible for providing technical support throughout the product lifecycle, from promotion phase to the end of production.

Key Responsibilities

1. Provide technical support and guidance to customers and internal stakeholders on the design, development, and deployment of our hardware products.

2. Collaborate with cross-functional teams, including engineering, sales, and marketing, to ensure seamless product delivery and customer satisfaction.

3. Develop and maintain technical documentation, including user manuals, datasheets, and application notes.

4. Lead and guide junior engineers and technical support staff to ensure they have the necessary skills and knowledge to provide excellent customer support.

5. Manage and supervise hardware labs to ensure they are equipped with the latest tools and technologies.

Requirements

1. Bachelor's degree in Electrical Engineering, Computer Science, or related field.

2. At least 8 years of experience in a technical support or application engineering role, with a strong background in hardware design and development.

3. Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.

4. Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.

5. Proficiency in a variety of software tools and technologies, including simulation software, programming languages, and operating systems.

Preferred Qualifications

1. Master's degree in Electrical Engineering, Computer Science, or related field.

2. Experience with Samsung's products and technologies.

3. Certification in a relevant technical field, such as IEEE or CompTIA.



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