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Bochum, Nordrhein-Westfalen, Deutschland Workstation Customer Care Vollzeit{"h1": "Office Support mit flexiblen Arbeitszeiten", "p": "Wir suchen einen kaufmännischen Mitarbeiter (m/w/d) für unseren Office Support mit flexiblen Arbeitszeiten. Als Teil unseres Teams werden Sie sich um die Beantwortung von schriftlichen und telefonischen Anfragen, die Annahme und Weiterverfolgung von Reklamationen, die Bearbeitung von...
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Büroassistent Office Support
vor 1 Monat
Bochum, Nordrhein-Westfalen, Deutschland Workstation Customer Care Vollzeit{"h1": "Office Support mit flexiblen Arbeitszeiten", "p": "Wir suchen einen kaufmännischen Mitarbeiter (m/w/d) für unseren Office Support mit flexiblen Arbeitszeiten. Als Teil unseres Teams werden Sie sich um die Beantwortung von schriftlichen und telefonischen Anfragen, die Annahme und Weiterverfolgung von Reklamationen, die Bearbeitung von...
Customer Support Specialist
vor 3 Monaten
Position Title: Customer Support Specialist (m/w/d) for Sykes - Remote Work
Function: Customer Service
Work Model: Remote
Required Language: German
Contract Type: Permanent
Employment Type: Full-time, Part-time
About the Role:
Are you passionate about engaging with people and providing assistance? We are looking for a Customer Support Specialist (m/w/d) to join our team at Sykes. Your role will involve delivering exceptional customer service to our clients.
Key Responsibilities:
- Assist our customer base via telephone
- Maintain and update our customer database
- Document consultations to enhance our products and systems
- Address technical inquiries related to internet, telephony, and WLAN
- Provide subsequent product advice
Your Qualifications:
- Knowledge in commercial areas and familiarity with internet, telephony, and mobile services
- Fluent in German, both spoken and written (C2 level)
- Proficient in PC and MS Office applications
- Enjoyment in communication and telephone interactions
- Flexibility regarding working hours, including weekends and late shifts
Home Office Requirements:
- A broadband connection (DSL, VDSL, or cable)
- An internet speed of at least 16 Mbit/s downstream and 1 Mbit/s upstream
- A computer directly connected to the internet via a router, supporting NAT and firewall components
- A quiet, lockable workspace and an ergonomic workstation
- Your residence must be in Germany
What We Offer:
- Possibility of remote work
- Permanent employment with 25 vacation days and special leave for significant occasions
- Flexible weekly working hours: 30, 35, or 40 hours per week
- Comprehensive digital onboarding and provided hardware for a smooth start
- Employee benefits including exclusive shopping discounts, bike leasing, and contributions to job tickets
- Opportunities for internal career advancement
- Supportive work environment with initiatives for health and well-being
- Commitment to sustainability through efficient planning and operations
- International career opportunities through various German-speaking projects
Join Us:
At Sykes, we value diversity and welcome individuals from all backgrounds. We believe in creating a supportive and inclusive workplace where everyone can thrive.
