Customer Care Manager
vor 4 Wochen
Wir suchen einen erfahrenen Kundenservice-Manager, der unsere Kunden zufriedenstellen und unsere Marke Omega weiterentwickeln möchte.
Verantwortlichkeiten- Verantwortlich für den Bereich Customer Relationship Management
- Steuerung der markenspezifischen Prozesse mit dem Fokus auf die Kund*innen
- Einhaltung der definierten Servicelevel
- Erstellung der Kapazitäts-, und Personalplanung
- Direkte Berichtslinie an das Brand Management Omega
- Weiterentwicklung des Customer Care mit dem Fokus auf eine kundenzentrierte und markenspezifische Betreuung
- Service- und verkaufsorientierte Kommunikation mit unseren anspruchsvollen Omega Kund*innen in mündlicher und schriftlicher Form
- Anforderungen sind u. a. die kompetente und umfassende Beantwortung von Kundenanfragen, die Erläuterung komplexer Customer Service-Hintergründe sowie die proaktive Kommunikation zu unserem gehobenen Kundenstamm
- Darüber hinaus kümmerst Du Dich auch um administrative Arbeiten (Auftragserfassung und Bearbeitung) innerhalb des Warenwirtschaftssystems
- Betriebswirtschaftliches Studium oder eine Ausbildung mit vergleichbarer Weiterbildung
- Mehrjährige Führungserfahrung und Erfahrung im Customer Care / Customer Relationship Management
- Umfangreiche Fachkenntnisse im Bereich der Prozessoptimierung und im Kundenmanagement
- Hohe Dienstleistungsorientierung
- Ausgeprägte Kommunikationsfähigkeit, Service- und Kundenorientierung sowie strategische und analytische Arbeitsweise
- Gute Kenntnisse im Umgang mit MS-Office (Word, Excel, Power Point), Outlook und WWS-Systemen
- Sehr gute Deutsch- und Englischkenntnisse, Französisch von Vorteil
- Ein abwechslungsreiches Aufgabengebiet mit der Möglichkeit, Ideen aktiv einzubringen und umzusetzen
- Ein freundliches und unterstützendes Team
- Ein umfassendes Weiterbildungskonzept
- Ein attraktives Gehalt und eine Vielzahl von Sozialleistungen
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