Team Manager for Business Customer Support

vor 3 Wochen


Eschborn, Hessen, Deutschland Techem Vollzeit

Job Summary:

We are seeking a highly skilled and experienced Team Manager to lead our Business Customer Support team. As a key member of our team, you will be responsible for managing and developing a team of up to 20 customer support specialists.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and analyze customer feedback to identify areas for improvement
  • Develop and maintain reports to track team performance and customer satisfaction
  • Implement and maintain effective performance management and review processes
  • Ensure efficient and systematic issue resolution for our customers
  • Develop and implement training and development programs for team members

About You:

  • Proven experience as a team leader or manager in a similar role
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High level of emotional intelligence and empathy

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A competitive salary and bonus structure
  • A modern and equipped workspace

At Techem, we believe in:

  • A culture of openness, honesty, and engagement
  • A commitment to innovation and digitalization
  • A focus on customer satisfaction and loyalty

About Techem:

We are a leading company in the digitalization of the energy transition in buildings. We offer a range of benefits, including flexible working hours, mobile work, and a modern work environment.

Join our team of talented professionals and help shape the future of the energy economy.



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