Team Manager for Business Customer Support
vor 3 Wochen
Job Summary:
We are seeking a highly skilled and experienced Team Manager to lead our Business Customer Support team. As a key member of our team, you will be responsible for managing and developing a team of up to 20 customer support specialists.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and analyze customer feedback to identify areas for improvement
- Develop and maintain reports to track team performance and customer satisfaction
- Implement and maintain effective performance management and review processes
- Ensure efficient and systematic issue resolution for our customers
- Develop and implement training and development programs for team members
About You:
- Proven experience as a team leader or manager in a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High level of emotional intelligence and empathy
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
- A competitive salary and bonus structure
- A modern and equipped workspace
At Techem, we believe in:
- A culture of openness, honesty, and engagement
- A commitment to innovation and digitalization
- A focus on customer satisfaction and loyalty
About Techem:
We are a leading company in the digitalization of the energy transition in buildings. We offer a range of benefits, including flexible working hours, mobile work, and a modern work environment.
Join our team of talented professionals and help shape the future of the energy economy.
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