Digital Customer Success Manager

vor 2 Wochen


Eschborn, Hessen, Deutschland SAP Vollzeit

About the Role

We are seeking a highly skilled Digital Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive customer engagement.

Key Responsibilities

  • Develop and execute customer success plans to drive adoption and expansion of Concur services
  • Build and maintain strong relationships with customers as trusted advisors
  • Identify and capitalize on upsell and cross-sell opportunities
  • Collaborate with internal teams to drive process development and organizational growth
  • Ensure data integrity and maintain a clean book of business

Requirements

  • English, Italian, and Spanish language skills required
  • Proven experience in Customer Success, Customer Engagement, or Account Management
  • Strong team player with excellent collaboration, communication, and problem-solving skills
  • Ability to drive value-based conversations and thrive in a fast-paced environment

About SAP

SAP is a global leader in enterprise software and related services. Our company culture is focused on collaboration, innovation, and customer success. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.



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