Digital Customer Success Manager

vor 4 Wochen


Eschborn, Hessen, Deutschland SAP Vollzeit
About the Role

We are seeking a highly skilled Digital Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive customer outreach, account retention, and revenue expansion.

Key Responsibilities
  • Develop and execute customer engagement strategies to drive adoption and expansion of Concur services
  • Collaborate with Client Sales Executives to identify upsell and cross-sell opportunities and drive revenue growth
  • Conduct customer business reviews to drive customer value realization and ensure data integrity
  • Establish relationships with customers as trusted advisors and drive customer success
  • Contribute to process development and organizational growth projects to drive business efficiency and effectiveness
Requirements
  • English, Italian, and Spanish language skills required
  • Minimum 2 years of experience in Customer Success, Customer Engagement, or Account Management role
  • Strong team player with excellent collaboration, communication, and problem-solving skills
  • Highly structured approach with strong business acumen and ability to drive value-based conversations
  • Ability to thrive in a fast-paced and evolving environment
About SAP

SAP is a global leader in enterprise software and related services. Our company culture is focused on collaboration, innovation, and customer success. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. At SAP, we help the world run better and bring out the best in our employees.



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