Digital Customer Success Manager

vor 3 Wochen


Eschborn, Hessen, Deutschland SAP Vollzeit

About the Role

We are seeking a highly skilled Digital Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities

  • Develop and execute customer success plans to drive adoption and expansion of Concur services
  • Build and maintain strong relationships with customers as trusted advisors
  • Collaborate with internal teams to identify and pursue upsell and cross-sell opportunities
  • Conduct regular business reviews to ensure customer satisfaction and identify areas for improvement
  • Stay up-to-date with industry trends and best practices to continuously improve customer success strategies

Requirements

  • English, Italian, and Spanish language skills required
  • Minimum 2 years of experience in Customer Success, Customer Engagement, or Account Management role
  • Strong business acumen and ability to drive value-based conversations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

About SAP

SAP is a leading provider of enterprise software and services, helping organizations run better and achieve their goals. Our culture is focused on collaboration, innovation, and customer satisfaction. We offer a highly collaborative team environment, opportunities for growth and development, and a range of benefits to support your well-being.



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