Digital Customer Success Manager
vor 3 Wochen
About the Role
We are seeking a highly skilled Digital Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities
- Develop and execute customer success plans to drive adoption and expansion of Concur services
- Build and maintain strong relationships with customers as trusted advisors
- Collaborate with internal teams to identify and pursue upsell and cross-sell opportunities
- Conduct regular business reviews to ensure customer satisfaction and identify areas for improvement
- Stay up-to-date with industry trends and best practices to continuously improve customer success strategies
Requirements
- English, Italian, and Spanish language skills required
- Minimum 2 years of experience in Customer Success, Customer Engagement, or Account Management role
- Strong business acumen and ability to drive value-based conversations
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
About SAP
SAP is a leading provider of enterprise software and services, helping organizations run better and achieve their goals. Our culture is focused on collaboration, innovation, and customer satisfaction. We offer a highly collaborative team environment, opportunities for growth and development, and a range of benefits to support your well-being.
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