Customer Success Manager DACH
vor 1 Woche
About the Role
The Customer Success Manager role is a critical position at Jedox, providing front-line guidance and support to all areas of our business. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering them relevant solutions. Your goal is to empower our customers and turn them into promoters for Jedox, achieved through dedicated engagement and advocacy initiatives.
We are looking for a highly proactive, commercially astute customer and outcomes-oriented individual who thrives on face-to-face engagement with clients. In this context, your responsibilities will be:
- Engage and develop trusted advisor relationships with our clients and C-Level executives.
- Achieve high client satisfaction and increased product adoption along your managed portfolio.
- Develop our clients into real Jedox advocates.
- Streamline all points of interaction between the client and Jedox.
- Communicate areas of improvement in client experience to enhance our products and services to cross-organizational teams.
- Develop and demonstrate a deep understanding of your client's industry, business, competitors, their business strategies, challenges, and opportunities.
- Ensure renewal of your client portfolio.
- Identify opportunities for expansion within the client's business and work closely with sales to cross-sell and upsell.
- Be on top of your business and identify risks to clients while taking ownership of the mitigation.
- Conduct regular comprehensive business reviews with our clients to maximize value and success.
- Where appropriate, you orchestrate the client's journey between Jedox, partners, and clients.
This position is to be filled in a hybrid setup from Frankfurt or Freiburg, or remote from Germany.
About You
We are looking for an individual with the following qualifications:
- At least 5 years of experience in a customer-centric role.
- Proven track record of managing high-value customer relationships across a spectrum of digital maturity levels.
- Cross-functional experience in pre-sales and management consulting or similar consulting experiences.
- Excellent stakeholder management skills and especially adept at managing senior stakeholders.
- Significant experience of creating and facilitating customer meetings, using exceptional listening skills which allow you to rapidly identify and digest customer objectives and pain points and create points of view (both commercial and implementation).
- Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence, and data analytics.
- Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
- Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management).
- Experience using a CRM and Customer Success solution (i.e., Salesforce and Gainsight).
- Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field.
- Excellent German and English.
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