Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Frankfurt am Main, Hessen - Workiva Germany GmbH
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Customer Success Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH VollzeitCustomer Success ManagerAs a key member of our customer-facing team, you will drive the success of our customers on the Workiva platform. Your primary responsibility will be to manage the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.Key Responsibilities:Drive customer...
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Customer Success Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitCustomer Success Manager at OVHcloudMain ResponsibilitiesBuild and maintain strong relationships with customers.Collaborate with cross-functional teams to ensure customer needs are met.Act as an advocate for customers within OVHcloud.Provide training and resources to help customers get started with OVHcloud's services.Assist customers in adopting or growing...
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Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a key member of our Customer Success Management Team, you will be responsible for ensuring the effective administration, coordination, and evaluation of Customer Success plans and programs. This involves recruiting, coaching, and growing a high-performing CSM team, as well as successful planning and responsibility distribution within the...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for driving the overall success of our customers. This includes ensuring that our customers receive the best possible service, and that their needs are met through effective planning, coordination, and evaluation of our Customer Success plans and programs.Your Key...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
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Customer Success Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH VollzeitKey ResponsibilitiesWe are seeking a highly skilled Customer Success Manager to oversee client projects, propose new initiatives, create offers, and manage budgets. This role requires excellent interpersonal and communication skills, with the ability to build strong relationships and effectively engage with clients.Required Knowledge, Skills, and...
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Customer Success Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH VollzeitKey ResponsibilitiesWe are seeking a highly skilled and experienced professional to oversee client projects, propose new initiatives, and manage budgets. The ideal candidate will have a strong track record of ensuring client satisfaction, handling escalations, and driving customer success.Required Skills and ExperienceAt least 5 years of experience in...
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DACH Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitAbout the RoleThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to various areas of our organization. As a trusted advisor, you will work closely with clients and C-Level executives to understand their diverse needs and offer relevant solutions. Your goal will be to empower our customers and...
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Customer Success Manager DACH
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
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Customer Success Manager DACH
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Jedox VollzeitYour ResponsibilitiesThe Customer Success Manager role is a critical component of our business, providing front-line guidance and support to all areas of our organization. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offering relevant solutions. Your goal is to empower our customers...
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Junior Customer Success Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Finance Active VollzeitJunior Customer Success Manager - FinTechWir suchen einen motivierten Junior Customer Success Manager, der unsere Kunden im FinTech-Umfeld unterstützt und ihre Ziele erreichen hilft.Deine Aufgaben:Unterstütze unsere Kunden bei der Anwendung unserer Schuldenmanagement-Software und beantworte ihre technischen und inhaltlichen Fragen.Implementiere...
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Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH VollzeitRole OverviewAs a Customer Success Manager at 1xINTERNET GmbH, you will be responsible for overseeing client projects, proposing new initiatives, creating offers, and managing budgets.Key ResponsibilitiesDrive client satisfaction by handling escalations and ensuring seamless project delivery.Identify and acquire new clients through proactive research,...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for ensuring the successful planning and execution of Customer Success plans and programs. This includes recruiting, coaching, and growing a high-performing CSM team, as well as managing the customer interface on all elements of the operational contract across internal...
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Customer Success Expert
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs to enhance the customer's operational...
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Customer Success Professional
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist at Digital Realty, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs focused on enhancing the...
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Customer Success Team Lead
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for ensuring the overall administration, coordination, and evaluation of Customer Success plans and programs are realized. You will achieve this by recruiting, coaching, and growing a high-performing CSM team, as well as successful planning and responsibility distribution...
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Customer Success Strategist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland iVE VollzeitAbout the RoleWe are seeking a seasoned professional to drive the success of our customers in the financial services and digital assets market. As a Customer Success Manager, you will play a critical role in delivering our product and building strategic partnerships with our clients.Key ResponsibilitiesDevelop and execute expansion and adoption strategies to...
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Customer Success Professional
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitYour RoleAs a Customer Success Specialist at Digital Realty, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure that contractually agreed services are delivered to our clients. You will be accountable for the end-to-end delivery of operational services, managing the customer interface across internal...
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Customer Success Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH VollzeitKey ResponsibilitiesOversee client projects, propose new initiatives, create offers, and manage budgets to drive business growth and client satisfaction.Ensure client satisfaction, handle escalations, and drive customer success through proactive communication and issue resolution.Identify and acquire new clients through proactive research, outreach, and...
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Customer Success Assistant
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Drooms VollzeitYour Key ResponsibilitiesWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Assistant. In this role, you will be responsible for creating, checking, and dispatching document archives on USB sticks according to incoming customer orders.Key Skills and QualificationsExcellent communication skills, both...
Customer Success Manager
vor 2 Monaten
As a key member of our customer-facing team, you will play a critical role in driving the success of our customers on the Workiva platform. Your primary responsibility will be to serve as the primary point of contact for assigned customers, managing the entire customer lifecycle and focusing on positive business outcomes.
Key Responsibilities:- Drive customer adoption of Workiva solutions and demonstrate product value to customers
- Regularly engage with senior stakeholders to review progress, address concerns, and identify opportunities for additional services or features
- Work closely with clients to understand their needs and objectives, ensuring they derive maximum value from our solutions
- Consult on best practices, workflows, and management business reviews
- Identify risks within named accounts and take appropriate actions to manage and/or escalate to an efficient resolution
- Record customer activity, outcomes, issues, and communication in customer management tools
- Advocate for customers internally by providing continuous feedback to Workiva's Sales, Implementation, Marketing, Product, and Engineering teams
- Drive customer retention and growth by identifying and pursuing opportunities for renewals, upselling, and cross-selling additional Workiva solutions in collaboration with sales
- Undergraduate Degree or equivalent combination of education and experience in a related field
- 2+ years of related experience in Customer Success, Customer Service, or Account Management and Sales
- Fluency in German and English
- Experience working in a high growth technology organization - preferably SaaS
- Experience working closely with the CFO function within large corporate organizations or finance departments is highly desirable
- Experience driving customer retention and growth by identifying and pursuing opportunities for renewals, upselling, and cross-selling additional solutions in collaboration with sales
- Knowledge of working with clients to understand their needs and objectives, ensuring they derive maximum value from our solutions
- Ability to analyze and understand complex problems and translate them into simple solutions
- Expert communication and presentation skills with a high-level of comfort delivering consultative recommendations to executives and management teams
- Self-starter with ability to manage time and prioritize competing demands
- Up to 10% travel annually
- Reliable internet access for any period of time working remotely, not in a Workiva office
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
