Customer Success Manager

vor 1 Monat

Hamburg, Hamburg, Deutschland adjoe GmbH Vollzeit
About adjoe GmbH

adjoe GmbH is a leading mobile ad platform that develops cutting-edge advertising and monetization solutions for app publishers worldwide. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources.

Job Title: Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our Demand Growth Team in Germany. As a key member of our team, you will be responsible for guiding new partners through the onboarding process, establishing successful campaigns, and driving the overall success of our new partners.

Key Responsibilities:
  • Drive the onboarding, retention, and overall success of our new partners
  • Work in partnership with the sales team and growth managers to guide new clients through the technical requirements of their implementation
  • Provide proactive recommendations to optimize first campaigns and use of our platform
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Support your teammates in their day-to-day tasks
  • Establish good relationships with your partners through day-to-day communication
  • Prepare reports and presentations for your partners
  • Gather and communicate your partner's needs internally with the right priorities
Requirements:
  • Minimum 1-3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position
  • Exceptional ability to communicate and foster new positive business relationships
  • Understanding of standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
  • Outstanding communication skills (verbal and written), and fluency in English (other languages are a plus)
  • Very good analytical skills
  • Mastery of the Google Suite (especially Sheets & Slides)
  • Output- and revenue-driven attitude
  • Ability to work in a fast-paced environment
  • Strong sense of ownership
What We Offer:
  • Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city
  • Wealth building: virtual stock options for all our regular employees
  • Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more
  • Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
  • Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers
  • Activity Package: Regular team and company events, hackathons
  • Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
  • Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being

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