Client Relationship Manager
vor 3 Wochen
Position Overview: Join us as a Client Relationship Manager (m/f/d) for the Amazon Marketplace and contribute to our mission of being the most customer-focused organization globally.
Key Responsibilities:
- Act as a primary liaison, providing expert support to our Sellers through a time-sensitive account management strategy.
- Continuously assess the performance of your portfolio through comprehensive evaluations.
- Engage actively in the organization of training sessions, webinars, and conferences.
- Collaborate closely with central teams (such as logistics and marketing) to enhance the Seller experience and devise effective improvement strategies.
- Conduct weekly analyses (including evaluations and database queries) to monitor the success of the 'Fulfilment by Amazon' program and implement optimization measures as needed.
Basic Qualifications:
- Strong academic background (Bachelor/Master), ideally in business administration, economics, or related fields.
- Initial experience in business development, sales, or account management.
- Exceptional communication and negotiation abilities, with a knack for simplifying complex concepts.
- Robust analytical and project management skills.
- A keen awareness of emerging trends and a strong customer-centric approach.
- Proactive decision-making skills in a fast-paced environment.
Technical Skills:
- Proficient in Excel, with additional knowledge of databases and CRM systems preferred.
- Fluent in both German and English (written and spoken).
Preferred Qualifications:
- Demonstrated success in maintaining client relationships and meeting monthly/quarterly sales or account management objectives.
- Experience in conducting business reviews and managing stakeholders, ideally in a Subject Matter Expert capacity.
- Background in ecommerce or retail is beneficial but not mandatory.
- Familiarity with databases, SQL, and CRM tools is advantageous but not essential.
Amazon is committed to equal opportunity employment. We prioritize the protection of your privacy and the security of your data. For more information on how we handle the personal data of our candidates, please refer to our privacy policy.
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