Customer Service Project Manager
Vor 2 Tagen
At PAYBACK GmbH, we're seeking a skilled professional to join our team as a Project Manager Customer Service. As a key member of our customer service team, you'll be responsible for managing international service providers and enhancing the customer experience through independent project management.
Your Key Responsibilities:
- Manage and coordinate with international service providers to ensure seamless customer service delivery
- Develop and implement strategies to improve customer satisfaction and experience
- Conduct analyses and create reports on relevant call center metrics to inform business decisions
- Optimize systems and processes to reduce lead times and costs
- Analyze customer contact reasons and develop customer-friendly solutions
Your Profile:
- Proven experience in managing service providers, ideally in customer service
- Strong analytical and numerical skills, with excellent knowledge of MS Office
- Excellent communication and interpersonal skills, with fluency in German and English
- A degree in business administration or a comparable qualification
What We Offer:
- Opportunities for professional growth and development
- A dynamic and agile work environment
- A comprehensive benefits package, including flexible working hours and a generous vacation policy
- Access to state-of-the-art technology and tools
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