Customer Service Project Manager

Vor 2 Tagen


Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

At PAYBACK GmbH, we're seeking a skilled professional to join our team as a Project Manager Customer Service. As a key member of our customer service team, you'll be responsible for managing international service providers and enhancing the customer experience through independent project management.

Your Key Responsibilities:

  • Manage and coordinate with international service providers to ensure seamless customer service delivery
  • Develop and implement strategies to improve customer satisfaction and experience
  • Conduct analyses and create reports on relevant call center metrics to inform business decisions
  • Optimize systems and processes to reduce lead times and costs
  • Analyze customer contact reasons and develop customer-friendly solutions

Your Profile:

  • Proven experience in managing service providers, ideally in customer service
  • Strong analytical and numerical skills, with excellent knowledge of MS Office
  • Excellent communication and interpersonal skills, with fluency in German and English
  • A degree in business administration or a comparable qualification

What We Offer:

  • Opportunities for professional growth and development
  • A dynamic and agile work environment
  • A comprehensive benefits package, including flexible working hours and a generous vacation policy
  • Access to state-of-the-art technology and tools


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