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Customer Service Representative

vor 2 Monaten


Munich, Bayern, Deutschland I. K. Hofmann Vollzeit
Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Telecommunications Specialist at I.K. Hofmann GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a friendly and professional manner.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to understand and empathize with customer needs.
  • Data Entry: Accurately enter customer information and details into our computer system.
  • Service Coordination: Organize and coordinate services for customers, ensuring timely and efficient resolution of issues.
Requirements:
  • Service Orientation: Strong understanding of service-oriented industries and customer needs.
  • Communication Skills: Excellent communication skills, with the ability to handle customer interactions effectively.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
  • Unlimited Career Opportunities: Opportunities for career growth and development within our company.
  • Competitive Compensation: Competitive salary and benefits package.
  • Flexible Work Arrangements: Option to work from home or in our office, with flexible scheduling.