Strategic Customer Relationship Manager

vor 4 Wochen


Bremen, Bremen, Deutschland IGEL Technology Vollzeit

LOCATION: Germany, remote

KEY RESPONSIBILITIES:

  • Establish and nurture a robust, strategic partnership with clients.
  • Facilitate knowledge transfer regarding IGEL products and their functionalities.
  • Support the escalation process of technical issues until resolution.
  • Coordinate the escalation of support inquiries to appropriate channels.
  • Validate customer projects and offer insights on future initiatives and upgrades.
  • Create and align a detailed account strategy with the client, documenting their environment, expectations, priorities, and technology deployment roadmap.
  • Gain a comprehensive understanding of the client's environment to proactively enhance efficiencies and improvements. Serve as the trusted advisor on technical best practices.
  • Leverage in-depth knowledge of the client’s environment to identify additional sales opportunities for IGEL products.

QUALIFICATIONS:

  • At least 5 years of experience in a Technical Relationship Management role supporting enterprise-level clients.
  • 5+ years of relevant experience in engineering, consulting, or systems integration with IT vendors or Value Added Resellers (VARs).
  • Familiarity with application and desktop virtualization platforms such as VMware Horizon, Citrix Virtual Apps and Desktops, and Microsoft Remote Desktop Services.
  • Knowledge of scripting languages (e.g., PowerShell, bash, python) is advantageous.
  • Understanding of common database platforms and concepts (e.g., Oracle, MSSQL, MySQL) is a plus.
  • Proficient in both German and English, with strong written and verbal communication skills.
  • Excellent interpersonal skills and the ability to communicate effectively.
  • Capable of working independently, managing multiple tasks under pressure.
  • Willingness to contribute to team dynamics and participate in all aspects of company culture.


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