Strategic Customer Relationship Manager
vor 4 Wochen
LOCATION: Germany, remote
KEY RESPONSIBILITIES:
- Establish and nurture a robust, strategic partnership with clients.
- Facilitate knowledge transfer regarding IGEL products and their functionalities.
- Support the escalation process of technical issues until resolution.
- Coordinate the escalation of support inquiries to appropriate channels.
- Validate customer projects and offer insights on future initiatives and upgrades.
- Create and align a detailed account strategy with the client, documenting their environment, expectations, priorities, and technology deployment roadmap.
- Gain a comprehensive understanding of the client's environment to proactively enhance efficiencies and improvements. Serve as the trusted advisor on technical best practices.
- Leverage in-depth knowledge of the client’s environment to identify additional sales opportunities for IGEL products.
QUALIFICATIONS:
- At least 5 years of experience in a Technical Relationship Management role supporting enterprise-level clients.
- 5+ years of relevant experience in engineering, consulting, or systems integration with IT vendors or Value Added Resellers (VARs).
- Familiarity with application and desktop virtualization platforms such as VMware Horizon, Citrix Virtual Apps and Desktops, and Microsoft Remote Desktop Services.
- Knowledge of scripting languages (e.g., PowerShell, bash, python) is advantageous.
- Understanding of common database platforms and concepts (e.g., Oracle, MSSQL, MySQL) is a plus.
- Proficient in both German and English, with strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to communicate effectively.
- Capable of working independently, managing multiple tasks under pressure.
- Willingness to contribute to team dynamics and participate in all aspects of company culture.
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