Customer Success Professional

vor 2 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit
About paretos GmbH

paretos GmbH is a leading AI-based decision intelligence platform that empowers businesses to make data-driven decisions across entire organizations. Our innovative solution enables users to evaluate complex data, predict future scenarios, and take optimal actions without requiring prior data science knowledge.

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding Enterprise customers through onboarding and beyond. Your primary goal will be to understand the customer's problem and bridge the gap between our SaaS solution and their use cases.

Key Responsibilities
  • Onboard new customers during their first weeks and help them maximize the value of our platform
  • Conduct workshops to understand the customer's decision-making processes and business domain
  • Analyze domain data provided by the customer to ensure we deliver meaningful results
  • Communicate complex results and metrics to customers who may not be familiar with AI
  • Serve as a bridge between customers, our integration team, and our product
  • Build and maintain long-term customer relationships and understand their business environment
  • Support our sales team with presales activities and identify upsell opportunities
  • Drive the improvement of internal processes and automation to enable further scaling of the business
Requirements
  • 5+ years of experience in a similar field with Enterprise/B2B customers
  • Excellent communication, interpersonal, and customer service skills
  • Good time management, strategic planning, and organizational skills
  • Affinity for data science and technical topics
  • Affinity to data and databases (Snowflake)
  • Experience in the domain of supply chains is a plus
  • Fluent in German and English
What We Offer
  • A remote-first work environment with flexible working hours
  • A mobility budget to reduce carbon emissions
  • Regular learning sessions and events to boost your continuous learning journey
  • A comprehensive benefits package, including health insurance and a retirement plan
  • The opportunity to work with a highly skilled and motivated team

We are an inclusive company with equal opportunities for all. Our corporate culture is guided by the principles of GUNG HO, emphasizing the synergy of worthwhile work, the control of achieving a common goal, and the importance of cheering each other on.

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