Customer Success Manager
vor 3 Wochen
About the Job
We're seeking a seasoned Customer Success Manager to join our team at SAS. As a key member of our Customer Success organization, you'll play a critical role in driving customer satisfaction and retention.
Key Responsibilities
- Lead and develop a team of Customer Success Managers to support customers from onboarding through technology adoption and expansion.
- Create programs to support customer retention and drive revenue growth.
- Collaborate with cross-functional teams to enhance the customer experience and identify opportunities for improvement.
- Develop and implement comprehensive territory and account management processes.
- Guide team members on customer relationship management techniques, territory/segment management, and company policies.
Requirements
- Bachelor's or master's degree in Business, Marketing, Computer Science, or related field.
- Previous experience in a similar role, with a strong background in customer or business partner relationship management, sales, or marketing.
- Fluent in German and English.
- Knowledge of complex computer software products, solutions, services, and hardware.
- Strong leadership, team-building, and presentation skills.
- Excellent written, verbal, and interpersonal communication skills.
About SAS
SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness. Our dynamic, fulfilling career coupled with flexibility and world-class employee experience makes us an attractive choice for professionals seeking growth and challenge.
Join Our Team
We're committed to diversity and inclusion, welcoming talented individuals from diverse backgrounds to contribute to our mission. As an equal opportunity employer, we celebrate our differences and strive to create an inclusive work environment that reflects the diversity of our users and customers.
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