Customer Success Professional
vor 2 Wochen
paretos GmbH is a leading AI-based decision intelligence platform that empowers businesses to make data-driven decisions across entire organizations. Our innovative solution enables users to evaluate complex data, predict future scenarios, and take optimal actions without requiring prior data science knowledge.
Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding Enterprise customers through onboarding and beyond. Your primary goal will be to understand the customer's problem and bridge the gap between our SaaS solution and their use cases.
Key Responsibilities- Onboard new customers during their first weeks and help them maximize the value of paretos
- Conduct workshops to understand the customer's decision-making processes and business domain
- Analyze domain data provided by the customer to ensure we deliver meaningful results
- Explain and translate results and metrics of our predictions/recommendations to customers who may not be familiar with AI
- Serve as a bridge between customers, our integration team, and our product
- Build and maintain long-term customer relationships and understand their business environment
- Support our sales team with presales activities and identify upsell opportunities
- Drive the improvement of internal processes and automation to enable further scaling of the business
- 5+ years of experience in a similar field (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with Enterprise/B2B customers
- Excellent communication, interpersonal, and customer service skills
- Good time management, strategic planning, and organizational skills
- Affinity for data science and technical topics - comfortable communicating about complex topics with decision-makers
- Affinity to data and databases (Snowflake)
- Experience in the domain of supply chains is a plus
- Experience in a B2B software company is a plus/product company
- Basic knowledge of statistics and machine learning concepts is a plus
- Basic knowledge about data-engineering-processes is a plus
- Fluent in German (as the focus is DACH) and English (as we are an international company)
- We are a remote-first company with a flexible working environment
- Opportunities for professional growth and development
- A dynamic and motivated team
- Regular learning sessions and events
- A mobility budget to reduce carbon emissions
- A dog-friendly office environment
We are committed to creating a diverse and inclusive work environment. If you are passionate about disrupting the AI and optimization world with us, please submit your application.
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