Academic Services Coordinator

vor 4 Wochen

Berlin, Berlin, Deutschland New York University Berlin Vollzeit

Position Title: Student Services Coordinator (m/f/d)

Position Overview:
New York University Berlin is seeking a dedicated full-time Coordinator of Student Services for its Academic Center. This role is pivotal in enhancing the student experience through various support services and programming initiatives.

Role Summary

The Student Services Coordinator collaborates closely with the Program Manager of Student Life to deliver a comprehensive suite of services aimed at student engagement and support. Responsibilities encompass community projects, student conduct management, registration processes, residential life, safety, and wellness initiatives. Additionally, this position involves training and supervising a team of Resident Assistants to ensure effective service delivery across multiple locations.

Key ResponsibilitiesStudent Services Management (35%)
  • Provide administrative assistance to the Program Manager, including the development of protocols, statistical reporting, and scheduling.
  • Guide the Student Life Administrator in processing local police registrations, university enrollments, and visa applications for incoming students.
  • Support students in accessing external services, such as healthcare and insurance.
  • Document student conduct incidents and facilitate conflict resolution, acting as a liaison with main campus offices.
  • Coordinate student organizations and volunteer initiatives.
  • Undertake additional tasks as assigned by the Program Manager and Site Director.
Supervision of Resident Assistants (20%)
  • In partnership with the Program Manager, train and oversee a team of up to three Resident Assistants.
  • Act as the primary contact for Resident Assistants regarding daily operations and collaborate with the Operations team on housing matters.
  • Ensure the seamless integration of Resident Assistants within the Student Life team.
  • Coordinate programming initiatives for Resident Assistants across all housing locations.
Safety and Wellness Initiatives (20%)
  • Participate in emergency response rotations and be available for crisis management during evenings, weekends, and holidays.
  • Develop and maintain the Staff-on-Call schedule.
  • Engage in wellness training and diversity workshops.
  • Assist in creating safety manuals and travel advisories.
Extracurricular Program Coordination (15%)
  • Collaborate with the Academics team to design and coordinate immersive programming, including workshops, seminars, and excursions.
  • Accompany students on short trips throughout the semester.
Communication and Outreach (10%)
  • Facilitate effective communication with students regarding all aspects of Student Life, including producing materials for newsletters and social media.
  • Regularly update the information website for NYU Berlin.
  • Prepare memos and other publication materials.
QualificationsEducation
  • Bachelor's degree is required.
Experience
  • Proven experience in content creation and editing in English.
  • A minimum of four years of relevant work experience.
Skills and Competencies
  • Fluency in both German and English.
  • Exceptional intercultural and interpersonal communication abilities.
  • Commitment to service excellence and high-quality solutions.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks creatively.
  • Experience in organizing events for large groups.
  • Attention to detail and flexibility in a dynamic environment.
  • Ability to work independently as well as part of a team.
  • Willingness to work occasional Saturdays.
  • Familiarity with technology used in presentations and office settings.
  • Proficiency in macOS, Microsoft Windows, Google Suite, and Microsoft Office.
Work Authorization
  • A valid work permit for Germany is required.
Preferred Qualifications
  • Interest in engaging with a diverse international student body.
  • Experience living, working, or studying abroad is advantageous.

About New York University:
Founded in 1831, NYU is a prestigious private university with a commitment to academic excellence and diversity. NYU Berlin serves as a global study-away site, offering students the opportunity to immerse themselves in a transformative educational experience.

Additional Information:
NYU is dedicated to fostering an inclusive and diverse community. We encourage applications from individuals of all backgrounds and experiences.

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